Data Center Management

Modern Data Centers are an organic extension of the business need to leverage and consume agile software services that will reliably drive revenue and revenue growth as your market requires. The days of the static datacenter are limited, as organizations continue to execute on data center modernization strategies.

Our clients’ Data Center initiatives range from green-fields Design & Build to multisite consolidations to day-to-day administration and management. We provide our Data Center services to clients around the world through delivery centers and partners in North America, South America, Asia Pacific and Europe.

Data Center Design and Build

• Concept Planning
• Energy Efficiency Analysis
• Basic Capacity Service Needs
• Site, Infrastructure & Capacity Analysis
• Thermal Assessments
• Operational Risk Assessments
• DC Build out
• Residual Asset Value Capture

Data Center Consolidation

• Consolidation Assessment
• Application and Data Consolidation
• Server & Storage Infrastructure Consolidation
• Project Management & Execution
• Facilities Optimization

Data Center Migrations

• Global Data Center Consolidation Capability
• Application and Data Migration
• Secure Data Transition from Legacy to Next Generation Data Center (NGDC) sites
• Data, Media, Format and Optical Conversions
• Data Restore into NGDC Application Environment
• End-to-end Service Management

Co-Location

• Superior Operations
• Premier co-location services with service level agreements
• 100% customer satisfaction
• 100% availability for power, bandwidth, and network components
• Safe and highly-secure data centers
• Network Operations Centers (NOC) staffed 24x365 by experienced engineers
• Each data center is operated with the highest availability standards/best practices
• Cooling and environmental controls
• Fire and smoke detection systems
• Redundant Networks
• Cabling and Grounding

Monitoring & System Administration

• 24x365 help desk monitoring support (Level 1, 2 & 3)
• Delivers technical support for customer environment
• Provides call qualifications, logging and routing
• Performs troubleshooting and problem isolation
• Provides incident monitoring, tracking and closure
• Provides problem management & trend analysis
• Network Administration

Media Management

• Media mounts\dismounts
• Level 1-2-3 App Support (Legato, Media Ops, MPE, FRU)
• Tape library inventory, audits and ordering
• Assist in server and tape library relocations
• Hot-site support services
• Hands and eyes services (tiered support levels)